Refunds and Returns

Returns & Returns – Armstrong Lighting

We aim to deliver our products in perfect condition and hope you will find exactly what you need within our range. If you wish to return an item for a refund or replacement, you can do so within 14 days of receiving your goods. Please use the following the steps below:

Faulty Goods

Step 1: Email our customer services team between 9am to 5pm weekdays (excluding Bank Holidays) on helpdesk@armstronglighting.co.uk. Please have your order confirmation at hand to ensure a quick response.

Step 2: You will receive confirmation when your item is eligible for a return.

Step 3: Once we have confirmed the item is eligible for a return, you will be given a returns reference number and returns form via email. Armstrong Lighting will be unable to process any returns unless accompanied by a returns form and returns number.

Step 4: You can now return your item to us; please ensure you use a tracked courier service that guarantees a delivery confirmation/signature receipt to confirm your return was received. You must return the goods at your own expense.

Unwanted Non-Faulty Goods

Once received all returned items are checked by Armstrong Lighting before a refund is issued.

• The item has to be received in its original manufacturer's packaging, in perfect condition and ready for re-sale. Where appropriate, any manuals or user information documents must be included with the item.
  Any writing or labels attached to a product will prevent us from being able to re-sell the item as new and we unfortunately will not be able to issue a refund as a result.
• Excluded are goods made or altered to the customer's specification.
• We are unable to refund any products which have been specially ordered.
• Goods returned to us will be at your own expense

Please place the returns form inside the parcel and the returns reference number clearly visibly on the outside of the parcel together with the returns address (noted on your returns form). All returns should be sent via a ‘tracked and signed for’ service. Keep a copy of your postage/carrier receipt until your return has been confirmed by our team.