Refunds and Returns

Our goal is to deliver your items in perfect condition and ensure you’re happy with your purchase. If you need to return an item for a refund or replacement, you may do so within 14 days of receipt. Follow the instructions below to start the process:

Contact Us
Reach our customer service team support@armstronglighting.co.uk. Please have your order confirmation ready to expedite your request.

FAQs

How do I return an item?
If you’d like to return an item purchased online, please contact us to obtain a returns number before sending it back. Once you have the returns number, post the item within 14 days in its original, unused condition, along with a completed return form. We aim to process returns within 7 working days upon receipt. For peace of mind, we recommend using Special Delivery for tracking and insurance.

What if my item is faulty?
If you experience a fault with your product, we’ll do our best to resolve it quickly. Depending on the case, you may receive a replacement or refund.

How will my refund be processed?
Refunds are made to the original payment method. Card refunds typically take 3-5 working days. If your refund doesn’t appear in this timeframe, please check with your bank.

What if my order arrives damaged?
If your item arrives damaged, please notify us within 48 hours at support@armstronglighting.co.uk with photos. We’ll arrange a replacement or refund.

How can I cancel my order?
To cancel an order, contact us at support@armstronglighting.co.uk with your order number. If the order has already shipped, you will need to cover return postage costs. Please keep proof of posting or use a tracking service, as we cannot accept responsibility for items lost in transit.

Returned items should be in unused, resaleable condition with a return form, and must be received within 14 days of purchase. We’ll process returns as soon as possible, typically within 7 working days.